Cryptocoin Business: Poor Customer Service Everywhere Part 1
Customers expect service, but where is it? Almost 5 years into the Bitcoin story, events are still unfolding as if in a scripted plot: mysterious origins, murky jeopardy, faithful believers and now the stage lights are on... It's showtime! Except... the stagehands have gone fishing. Now that willing users have opened their minds and their wallets, the unanimous chorus is: “Count me in. Where can I get Bitcoin? How do I spend it? What can I buy?” At lunches and parties and happenstance meetings the Bitcoin enthusiasts show the ropes, but do we tell them the whole truth? Do we, for instance,....
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Snapcard POS Terminal. While Bitcoin has a high value per unit and universal acceptance for those who do any Cryptocoin transactions, there are a few others which have gained enough of a following to have escaped experimental status. Snapcard makes accepting Dogecoin and Litecoin simple, and they also support settlement service provider Ripple. Today they've released a set of plugins for both WordPress and Woo Commerce. Phillip Kim, a marketing analyst at Snapcard, had this to say regarding their views on the cryptocoin acceptance market. A major problem hindering mainstream adoption is....
Further to our previous review of ten Bitcoin exchanges’ FAQ and language availability as part of a wider series, we now take a further look at the customer support on offer, as well as the exchanges’ API capabilities. Running a Bitcoin exchange can be unpredictable, with any problems leading to a high volume of queries through multiple channels which can be a challenge to deal with. Not so hot… Despite claiming to answer queries within one hour during business hours or within 12 hours otherwise, BTC-E is known for delayed responses as well as the poor quality of its English language....
The Cryptocoin Revival Foundation took over lead development on Quarkbar and then discovered over 15 million Quarkbar that were not a part of the original blockchain. The foundation then worked with exchanges to lock those wallets and secure the faulty coins. Back in April, with the Quarkbar's original developer long gone and the community struggling, the Cryptocoin Revival Foundation took the lead on the project. They patched some security holes, released new wallets and generally did things that it considers its mission as the Cryptocurrency Revival Foundation. The foundation was able to....
Brian Armstrong compares Coinbase to Amazon in the early days in terms of innovations that will benefit customers. The CEO of U.S. crypto exchange Coinbase Brian Armstrong has apologized for poor customer support and revealed the company could integrate with DeFi protocols in a comprehensive Ask Me Anything session on Reddit. The Reddit AMA (Ask Me Anything) posted on March 17 had amassed over a thousand questions and responses from members of the social media platform. Company CEO Brian Armstrong and CFO Alessia Haas finally got around to responding to a few of them a week later on March....
Digital currency exchange Prelude, a sub-service of Moolah.io, has released a preliminary audit of its dogecoin balances as part of a larger drive to become more transparent about its finances. The release comes amid ongoing controversy about the status of Moolah's business and requests by site users for more information about its exchange business. The evaluation shows that Prelude had approximately 160m dogecoins (about $72k at press time) on its service, roughly 158m of which are customer funds. The company provided a link to the dogecoin block chain verifying that the funds were under....